Product | Tote AI

AI-native point-of-sale that transforms fuel and convenience retail

Headless architecture and edge AI deployment that runs on existing hardware, integrates with existing fuel dispensers and third-party systems—no rip-and-replace required.

Tote POS & Self Checkout

Tote POS and self-checkout combine AI with hardware-agnostic design and headless architecture to create seamless shopping journeys and boost associate productivity—all while integrating with your existing fuel and convenience infrastructure.

Store Associate AI Agent Built-In

Genie AI provides real-time support for policy questions, task guidance, and product information during checkout—reducing training time and boosting confidence in high-turnover environments.

Flexible Configuration Management

Customize settings at associate, store, or enterprise level with instant deployment. Change pricing, promotions, or operational rules across your entire fleet or for specific locations.

Hardware Agnostic and Future-Ready

Runs on your existing Windows, Android, iOS, or Linux devices—no new hardware investment required. When you do upgrade, works on any new system too. Real-time updates push instantly without reboots.

Unified Experiences

"One customer, one cart" provides continuity across forecourt, mobile, and self-checkout. Start shopping at the pump, complete at any terminal.

Store Associate AI Agent Built-In

Flexible Configuration Management

Hardware Agnostic and Future-Ready

Unified Experiences

"One customer, one cart" provides continuity across forecourt, mobile, and self-checkout. Start shopping at the pump, complete at any terminal.

Store Associate AI Agent

Store Associate AI Agent (Genie) automates support requests and provides real-time operational assistance while boosting sales performance—reducing costs and driving revenue in high-turnover environments.

Smart Escalation

When needed, automatically creates ServiceNow tickets with full context, including screenshots, for faster technical resolution

Upsell/Cross-sell powered by AI

Real-time recommendations based on cart contents and purchase patterns drive intelligent revenue opportunities at every interaction.

Automates L1/L2 Support

Genie handles password resets, troubleshooting, and how-to questions instantly—reducing resolution time from hours to seconds and cutting support costs.

Multi-Language Support

Associates get instant answers to policies and procedures through voice or chat. Genie detects language automatically and responds accordingly.

Smart Escalation

When needed, automatically creates ServiceNow tickets with full context, including screenshots, for faster technical resolution

Upsell/Cross-sell powered by AI

Real-time recommendations based on cart contents and purchase patterns drive intelligent revenue opportunities at every interaction.

Automates L1/L2 Support

Genie handles password resets, troubleshooting, and how-to questions instantly—reducing resolution time from hours to seconds and cutting support costs.

Multi-Language Support

Associates get instant answers to policies and procedures through voice or chat. Genie detects language automatically and responds accordingly.

Consumer AI Agent

Consumer AI Agent uses advanced AI to engage consumers throughout their store visit—building brand loyalty and growing sales through personalized experiences.

Smart in-store recommendations

AI suggests complementary products and guides customers to items. Loyalty enrollment uses customers' phones for privacy and instant rewards.

Faster checkout

Associates can instantly access customer carts from self-checkout for age verification or assistance—no rescanning required.

Engage earlier in their store visit

QR code or NFC tap at fuel pumps opens AI assistant with personalized offers. Customers can add items to cart before entering the store.

Smart in-store recommendations

AI suggests complementary products and guides customers to items. Loyalty enrollment uses customers' phones for privacy and instant rewards.

Faster checkout

Associates can instantly access customer carts from self-checkout for age verification or assistance—no rescanning required.

Engage earlier in their store visit

QR code or NFC tap at fuel pumps opens AI assistant with personalized offers. Customers can add items to cart before entering the store.

Smart in-store recommendations

AI suggests complementary products and guides customers to items. Loyalty enrollment uses customers' phones for privacy and instant rewards.

Kitchen Management

Solutions adapted to your foodservice operations, from customer self-service to production stations, with AI support that maximizes food service performance.

AI kitchen support

Staff access recipes directly from KDS. Genie AI answers prep questions and substitution queries instantly, without leaving the station.

Flexible service terminals

Terminals switch instantly between food ordering and self-checkout based on traffic. Maximize throughput during any shift pattern.

Customer self-service ordering

Customers can order at self-service terminals with full modifier and combo support. Order ready boards notify pickup.

Intelligent order routing

Orders route automatically to appropriate stations. Fries to fry station, sandwiches to grill. Each sees only what they need to prepare.

AI kitchen support

Staff access recipes directly from KDS. Genie AI answers prep questions and substitution queries instantly, without leaving the station.

Flexible service terminals

Terminals switch instantly between food ordering and self-checkout based on traffic. Maximize throughput during any shift pattern.

Customer self-service ordering

Customers can order at self-service terminals with full modifier and combo support. Order ready boards notify pickup.

Intelligent order routing

Orders route automatically to appropriate stations. Fries to fry station, sandwiches to grill. Each sees only what they need to prepare.

Manager Analytics & Insights

Built-in analytics provide real-time visibility into operations, employee interactions, and trends—helping managers identify training gaps, system issues, and optimization opportunities.

Real-time Operational Dashboard

Monitor transaction trends, AI usage patterns, and employee interactions across all locations. Track trending AI queries to spot equipment issues or training needs before they impact operations.

Employee Interaction Analytics

See what associates are asking Genie AI—from HR policies to equipment troubleshooting. Identify knowledge gaps and optimize training programs based on actual usage patterns.

3-Way Chat Support

Managers can join AI-employee conversations in real-time when complex issues arise. Provide immediate guidance while AI learns from manager responses for future interactions.

Cross-functional Insights

Operations teams spot task issues, marketers see consumer patterns, and trainers identify skill gaps—all from unified data tailored to each role.

Corporate-to-Store Communication

Send real-time notifications to frontline employees for safety alerts, policy updates, or operational changes. Broadcast to all stores or specific locations with compliance tracking.

Tote Device Cloud

Tote Device Cloud revolutionizes retail with edge AI, allowing you to manage all store assets in one place. Its vendor-agnostic abstraction layer and unified console reduce complexity and eliminate vendor lock-in.

Real-time Monitoring and Alerting

Monitor pump flow rates, receipt printer jams, and device health across all locations. Get instant alerts when pumps go offline or malfunction—preventing customer abandonment and revenue loss.

Centralized Device Control

Deploy updates, manage configurations, and control device settings across your entire fleet from one dashboard. Push changes instantly to specific stores or your entire network.

Vendor-Agnostic Hardware Control

Manage Windows POS terminals, Linux, iOS, and Android devices, fuel pumps, printers, and kiosks from one console. Eliminates multiple support contracts while extending existing hardware lifespan.

Edge AI for Revenue Optimization

Deploy AI models at the edge for instant insights. Push promotional content to customer displays, fuel pumps, and self-checkout screens for retail media monetization.

Fuel & Convenience Integrations

Essential pre-built connections to fuel dispensers, back-office systems, and convenience retail infrastructure. Deploy faster with proven integrations to industry-standard platforms.

Native Fuel Support

All core fuel features expected in a modern convenience store—pre-pay, post-pay, drive-offs, remote pump control and monitoring. Pre-built integrations to industry leaders like Gilbarco, Wayne, and Allied.

Back-Office & Inventory Systems

Proprietary integration framework rapidly onboards new systems. Pre-built connectors to leading systems, with support for additional vendors as needed.

Fleet Cards, Car Wash & Loyalty Integrations

Connect quickly to fleet card processors, car wash systems, and loyalty programs to streamline operations across all revenue streams.

Food Service Integration

We support your food service capabilities, from modifiers, combos, and menu management, to KDS. Orders route automatically from any touchpoint to the kitchen.

Ready to transform your fuel and convenience operations?

See how point-of-sale AI can drive higher revenue per visit and boost associate productivity. Reach out to our team for a demo tailored to your operations.